Sentenial’s FAQ - Origix Corporate
To search Sentenial’s Frequently Asked Questions (FAQs), please select from the topic in the left hand column.
What is Origix Corporate?
Origix Corporate is a hosted application offered by Sentenial Ltd which facilitates the processing of Euro Direct Debits and Credits for Corporate clients across the Single European Payments Area (SEPA).
How do I import a mandate file?
Origix Corporate will validate and enrich your Domestic Mandate File with all relevant data. Log on to Origix Corporate, select the Operations Tab, select Upload Mandate File and follow all on-screen instructions.
How do I import a Direct Debit Collection file?
Origix Corporate will allow you to upload a file containing several Direct Debits. Log on to Origix Corporate, go to the Operations Tab and select Upload DD File. You can now complete uploading your file by following the on-screen instructions.
How do I set up a one-off Direct Debit?
Payments can be added to any active mandate as required. Log on to Origix Corporate, go to the Mandates Tab and select the relevant mandate. Select Add Payment details from the menu on the left hand side and follow the on-screen prompts and instructions.
What European file formats are accepted by Sentenial, Origix Corporate?
The following domestic formats are accepted by Origix Corporate -:
• Dom80 (Belgium),
• ClieOP03 (Netherlands),
• CF0NB (France),
• CSB 19 (Spain – Core Scheme) and
• CSB 58 (Spain – B2B Scheme)
Can you explain the direct debit cycle?
On completion and activation of mandates, payments can be added as required. The first payment under the Core Scheme will be submitted five days after upload at the earliest. All subsequent payments will be two days after upload of payments.
Under the B2B Scheme the payment dates are reduced to one day for both first and recurring payments. Once payment has been processed at your debtor’s bank the relevant monies will be transferred to your account as normal.
How can I view a mandate?
Mandates can be viewed while logged on to Origix Corporate. Select the Mandates tab and various Search Options are available. When you have located the Mandate you want, select View and all details will be available. You can also view a scanned PDF image of the paper mandate if required.
Is it possible to edit a mandate?
Yes, you can edit a mandate. The option to Edit will appear when you have selected the appropriate mandate (must be either Pending or Active).