Sentenial’s FAQ
To search Sentenial’s Frequently Asked Questions (FAQs), please select from the topic in the left hand column.
Sentenial Board of Directors
Kevin Lomax – Chairman
Kevin Lomax was the founder and former chairman of Misys, the global application software and services provider. Lomax led Misys from a company of less than 40 employees and revenues of less than £1m through a period of rapid growth and development, including flotation on the UK unlisted securities market in 1987, a subsequent listing on the main London Stock Exchange in 1989 and the company’s entry into the FTSE 100 index in 1998, the first IT software company to do so. Lomax left Misys in late 2006. By then it had some 6,500 employees in 126 countries, with a turnover of around £1bn and peak profits in excess of £140m.
Sean Fitzgerald – Executive Director Sean founded Sentenial is 2003. Setting strategy, ensuring the company stays ahead and is ready with the SEPA products and services needed by Sentenial’s customers, is Sean’s focus. A steadfast commitment to investing in SEPA over nine years has built the comprehensive set of proven products and services in use by banks and corporates throughout Europe. Sean views SEPA as a major dislocation in the European payments industry and the launching platform for many new and innovative products and services. Before founding Sentenial in 2003, Sean held senior management roles in the global microelectronics and specialty chemicals industries driving the introduction of new technologies. He is a science graduate of Trinity College, Dublin, Ireland.
Charlie McCreevy – Director
Former European Union Commissioner Mr. Charlie McCreevy joined Sentenial’s board of directors in 2011. As European Commissioner for the Internal Market and Services between 2004-2010, Mr. McCreevy played a pivotal role driving the SEPA project through its formative years while setting the foundations for the current and final phase of the implementations of SEPA. Mr. McCreevy has held positions in several Irish Government Ministerial Offices, including Minister for Finance (1997-2004), Minister for Tourism & Trade (1993-1994) and Minister for Social Welfare (1992-1993). Mr. McCreevy also serves on the Board of Directors of BNY Mellon Clearing International Limited and Ryanair PLC. Mr. McCreevy’s in-depth knowledge of the European banking and the regulatory environment considerably strengthens Sentenial’s board.
James Osborne – Director
Mr. Osborne is a commercial and litigation lawyer by profession. Mr. Osborne is a former Managing Partner of A&L Goodbody, one of Irelands leading law firms. He is a serving and founding board member of Ryanair PLC, Europe’s largest Airline, and chairman of Independent News and Media. Mr. Osborne joined Sentenial’s board in 2006.
Cathal Fitzgerald – Director
Mr. Fitzgerald is the Managing Partner of the Dublin Wealth Management firm LeBruin Private. With a long career in financial services, Mr. Fitzgerald was a director of the Wealth Management Division of Anglo Irish Bank, before leaving to found Le Bruin Private in 2006. Previously, he worked for IIU as Senior Strategist and Portfolio Manager and served as a VP at a large investment company in Boston. Mr. Fitzgerald has an MBA from Boston College, MBS from UCD, B.SC from TCD and is a CFA charter holder.
About SEPA
What is SEPA?
SEPA is the Single Euro Payment Area, covering the whole of the Eurozone, the European Economic Area (EEA) plus Liechtenstein, Iceland, Norway, Monaco and Switzerland. SEPA is a political initiative driven by the European Commission to replace domestic payment systems with a European-wide standard. Within SEPA there are new payment systems for handling Direct Credit (SCT) and Direct Debit (SDD). Using the SEPA payments systems it is now possible to send or receive money across the whole of the SEPA zone as if it were one big country with no borders.
How does SEPA affect me as an SME?
SEPA is for everyone. Even smaller businesses can take advantage by using a SaaS supplier like Sentenial to lower the barriers to entry, allowing easy access to European payments. SEPA makes it easier for businesses to trade across European countries, allowing you to more easily expand your market.
How does SEPA affect me as a large Corporate?
SEPA is a regulation supported by the European Union. In the future we will all need to move to the new SEPA payments instruments. By adopting SEPA early, you gain first mover advantage, will have a longer period for pilot system trials and parallel running allowing you to migrate on a timetable dictated by your business, not external factors.
In addition to early adopter benefits, SEPA itself offers several advantages. By moving to SEPA you can simply your banking relationships, reduce banking costs and simplify cash pooling.
What is a SEPA Credit Transfer SCT?
The SEPA CreditTransfer Scheme is a cross-border non-urgent euro payment scheme. It allows transfer of payments to be made between any of the 31 SEPA countries, including euro payments within the UK. Once the bank receives the instruction from the person making the payment, the person being paid will receive the monies within 3 working days.
What is the PSD?
The Payment Services Directive (PSD) provides the legal foundation for the creation of an EU-wide single market for payments. The PSD aims at establishing a modern and comprehensive set of rules applicable to all payment services in the European Union. The target is to make cross-border payments as easy, efficient and secure as ‘national’ payments within a Member State. The PSD also seeks to improve competition by opening up payment markets to new entrants, thus fostering greater efficiency and cost-reduction. At the same time the Directive provides the necessary legal platform for the Single Euro Payments Area
What is an e-mandate?
The SEPA Direct Debit schemes include the possibility to create mandates through the use of electronic channels. The e-mandate brings further advantages to debtors: the debtor avoids the inconvenience of printing, signing and mailing a paper form to the creditor by using a fully electronic process. The e - mandate facility is based on secure, widely used online banking services of the debtor bank and is an optional service offered by banks.
SEPA Direct Debit for corporates
Sentenial’s SEPA migration and management service for corporates allows businesses to migrate to the SEPA Direct Debit scheme in a business-as-usual manner– avoiding all of the costs and disruption of adapting or replacing current systems and procedures. This animated video provides an overview of the service with a focus on the SEPA B2B scheme.
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About Sentenial
Sentenial is a specialist provider of SEPA payment solutions for banks and corporates across Europe. With recognised expertise and the most comprehensive SEPA payment offering available, Sentenial is the trusted choice of leading European banks and over 500 corporate customers.
As one of the longest standing providers of SEPA solutions, Sentenial provides a full suite of offerings - whether the need is for rapid on-boarding to Sentenial’s SEPA payments service (SaaS) or a fully installed end-to-end system. Sentenial’s award-winning solutions remove the complexity of payments - making SEPA simple.
Sentenial opted early to systemize its commitments to Quality and Information Security by gaining certification to the ISO9001 and ISO27001 standards across its entire operation.
Sentenials commitment to SEPA as our core business has been unwavering. We pride ourselves as thought leaders in the SEPA arena and have been acknowledged by our peers on a number of occasions including our successes at the Banking Technology Awards where Origix Corporate has won awards for the past four consecutive years.
Operational since 2003, Sentenial has regional sales and support offices in Ireland, Belgium and the U.K.
Careers at Sentenial
Sentenial is an ambitious, dynamic and fast-growing company in the rapidly evolving international payments industry. We are constantly seeking high-calibre individuals throughout Europe.
Our innovative payment solutions and rapid market acquisition means that Sentenial is poised for significant international growth.
We are always interested in hearing from both experienced candidates with a payments background and graduates who are interested in an expanding sector of the financial and payments industry.
Applications will be treated in the strictest confidence and we encourage individuals with varied skills and backgrounds to contact us on +353 1 6292141 or at .(JavaScript must be enabled to view this email address)
Current Vacancies
Banking Relationship Manager (UK)
Head of Strategic Partnerships (UK)
Software Engineer (IE)
Pre Sales Manager (IE/UK)
Business Analyst (IE)
Junior QA Engineer (IE)
Junior Software Engineer (IE)
Partners
Sentenial works closely with a network of partners across Europe to enhance and promote our suite of SEPA solutions. We have developed a number of programmes to help us work with different types of partners in different markets:
Strategic Business Partner Programme
Sentenial's Strategic Business Partner Programme is designed to help bring Sentenial's award-winning products to market. Through collaboration Sentenial can help financial institutions increase their product offering which will best enable them to retain and grow your customer base.
Find out more about our Origix Partnership Programme
System Integration Partner Programme
Sentenial recognises the value that market specific knowledge brings. To this end, Sentenial partners with both global and regional systems integrators- offering customers the benefits of end-to-end solutions and services delivered with the expertise of local systems integrators.
VAR Programme
Sentenial is recruiting local payments experts to help bring our suite of SEPA solutions and services to new markets. With full product, sales and marketing support, Sentenial will work with you to localise and deliver our solutions and services.
Technology Partner Programme
Sentenial works with best-in-class product and service providers to enhance our core product offering. By partnering with best-in-class providers Sentenial is able to reduce time-to-market whist ensuring our solutions are the most comprehensive available.
OEM Partner Programme
Sentenial's OEM Partner Programme is designed to help solutions providers include SEPA Direct Debit (SDD) Scheme functionality as part of their product offering. The SDD scheme is complex and promises to continually evolve. By partnering with Sentenial, OEMs can offer their customer SDD functionality quickly without any of the development effort.
As a Sentenial Partner, your organisation will benefit from the in depth expertise, industry knowledge and award-winning solutions provided by Sentenial.
For further information on Sentenial's Partner Programmes, please contact us.
Origix overview
Origix overview
Origix includes a suite of partnership product for banks to extend SEPA Direct Debit services to their customers. Origix offers comprehensive functionality via a Software-as-a-Service model. This approach allows banks to offer rapid on-boarding service to their customers - making SEPA simple.
SEPA Direct Debit services for indirect participant banks
Origix IP is a hosted SEPA solution which allows direct participant banks to immediately offer IP bank customers a comprehensive service that addresses their total SEPA requirements. Learn more about Origix IP
SEPA Direct Debit services for your corporate customers
Origix Corporate is a hosted SEPA Direct Debit mandate migration and management service that includes end-to-end functionality— making SEPA adoption easy for corporate customers. Learn more about Origix Corporate
Map Test
Sentenial has offices in Ireland, the United Kingdom, France, Spain and Brussels.
Hover over countries to view contact details
Sentenial Ireland HQ
Unit 16F
Maynooth Business Campus
Maynooth
Co Kildare
Phone: +353 1 629 2141
Fax: +353 1 6292147
Email: .(JavaScript must be enabled to view this email address)
Sentenial UK
One Lyric Square
Hammersmith
W6 0NB
London
Phone: +44 203 178 6230
Email: .(JavaScript must be enabled to view this email address)
Sentenial France
9, rue Benoît Malon
92156 Suresnes
Phone: +33 (0) 1 46 14 87 28
Email: .(JavaScript must be enabled to view this email address)
Sentenial Spain
c/Flamenco, 11
28707-S Seb. de los Reyes
Madrid
Phone: +34 647 017 180
Email: .(JavaScript must be enabled to view this email address)
Sentenial Brussels
Ekelendriesstraat 6a
1755 Gooik
Belgium
Mobile: +32 476 449 239
Email: .(JavaScript must be enabled to view this email address)
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Privacy policy
The Privacy Policy below governs your Sentenial account and any information you provide to Sentenial.
A. Overview
In order to operate the Sentenial service and to reduce the risk of fraud, Sentenial Ltd (“Sentenial” or “we”) must ask you to provide us information about yourself and your bank account. This Privacy Policy describes the information we collect and how we use that information. Sentenial takes the privacy of your personal information extremely seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the Sentenial website, whether the services are offered by Sentenial or by its subsidiaries.
Any information which is provided by you will be treated with the highest standards of security and confidentiality and in accordance with the terms of the Data Protection Acts 1988 and 2003, Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the Protection of Individuals with regard to the Processing of Personal Data and on the Free Movement of Such Data, and any implementing and/or amending legislation as may be adopted in Ireland from time to time.
If at any time after giving us personal information you decide that you no longer wish us to hold or use this information, or in the case that the information becomes out of date, you are free to notify us, and we will remove or rectify the information within a reasonable time and in accordance with legislative requirements.
Your privacy is important to us. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Sentenial User Agreement.
Please note that some of your personally identifiable information will be stored and processed on our computers in the United Kingdom and Ireland. We will hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for the Sentenial service.
A Special Note About Children. Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
B. Information We Collect
Required Information:
To open a Sentenial account, you must provide your name, address, phone number, and email address. We also ask you to choose a security questions to answer (such as your city of birth or your pet’s name) This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against fraud, and to contact you should the need arise in administering your account.
Transaction Information
When you use Sentenial to send money to someone we ask you to provide information related to each transaction, including the amount of the transaction, the type of transaction We retain this information for each of your transactions through Sentenial. We also collect the Internet address (IP address) of the computer or device you use to access your Sentenial account, in order to help detect possible instances of unauthorised transactions.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Sentenial, we will use card authorisation and fraud screening services to verify that your card information and address matches the information that you supplied to Sentenial, and that the card has not been reported as lost or stolen.
If you send or receive high overall payment volumes through Sentenial, in some circumstances we will conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet. If you incur a debt to Sentenial, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law. Sentenial, at its sole discretion, also reserves the right periodically to retrieve and review a business and / or consumer credit report for any account, and reserves the right to close an account based on information obtained during this credit review process.
Telephone
Calls may be monitored or recorded to ensure that we carry out your instructions correctly and to help improve the quality of our service and in the interests of security.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Sentenial website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Website you visit while you are on the Sentenial site, the type of browser you use and the times you access our Website. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Sentenial. We do not track the Websites that you visit after you leave the Sentenial site.
Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognise you as a Sentenial customer if you return to the Sentenial site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your Sentenial account. These cookies allow us to recognise you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Sentenial to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
Internal Uses
We collect, store and process your personal information on servers located in the United Kingdom & Ireland. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products, and 4) to improve our products and services.
We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.
Disclosure to Third Parties Other Than Sentenial Customers
Sentenial will not sell or rent any of your personally identifiable information to third parties. Sentenial will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
1. We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, Additionally, if you create a negative balance and owe us money, we may share information with processing companies including collection agencies.
2. We disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified Sentenial-related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
3. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.
4. We disclose information in response to requirements of civil or criminal legal process.
5. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
6. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Meath. However, this aggregated information is not tied to personal information.
7. As with any other business, it is possible that Sentenial in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Sentenial, including customer account information, but would continue to be bound by this Privacy Policy unless an until it is amended as described in Section A above.
8. We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Our Contacts with Sentenial Customers
We communicate with users on a regular basis via email, SMS & regular mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm your opening of a Sentenial account, to send you certain notice of payments that you send or receive through Sentenial, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your email address and/or mobile phone number to send you other types of communications that you can control, including the Sentenial Periodical newsletter, customer surveys and notice of special third-party promotions. You can choose whether to receive some of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Sentenial website and changing your preferences in the Profile page of the My Account tab. You can also change your choices at any time through the same procedure.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyse trends, administer the site, improve site performance and gather broad demographic information for aggregate use. By entering into our User Agreement, you agree that, with respect to other users’ personally identifiable information that you obtain through the site or through an Sentenial-related communication or Sentenial-facilitated transaction, you will only use this information for: (a) Sentenial-related communications that are not unsolicited commercial messages, (b) using services offered through Sentenial (e.g. insurance, delivery and fraud complaints), and (c) any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s).
D. Information Security
Information Security
Sentenial is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with regulations to guard your non-public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
The security of your Sentenial account also relies on your protection of your Sentenial password. You may not share your Sentenial password with anyone. Sentenial representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious. If you do share your Sentenial password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at http://www.sentenial.ie and changing your Profile settings, and also contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your Sentenial account, at any time by logging in to your account on the Sentenial website and changing your preferences in the Profile page of the “My Account” tab. You can also close your account through the Sentenial website. If you close your Sentenial account, we will mark your account in our database as “Inactive†but will keep your account information in our database.
F. Accountability
If you have any questions about this privacy statement, Sentenial’s information practices, or your dealings with Sentenial, you can contact us by calling +353 1 6292141, or write us at Sentenial Ltd, Unit 16F, Maynooth Business Campus, Maynooth, Co. Kildare
G. Disclaimer
Sentenial, its directors, employees, servants and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy policy and your consents.
H. Other Websites
You should be aware that where you link to another website from any of the Sentenial websites, that Sentenial has no control over that other website. Sentenial has no responsibility for the privacy practices of other websites.
I. Amendments
Sentenial reserves the right in its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments.
We will post the amended Privacy Policy prominently on our Website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Sentenial website (http://www.sentenial.ie) at any time for the most current version of our Privacy Policy.
Call Back
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Email Sentenial: .(JavaScript must be enabled to view this email address)
Please email us your contact details to request a call back.
All emails are monitored Monday - Friday 8am - 5.30pm
All emails received outside of these hours will be answers the next working day.
Alternatively, please call +353 1 6292141 and a member of the team will be happy to help you.
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Eurodebit R2R
How can you achieve SEPA compliance in a business-as-usual manner?
- Migrate to SEPA in a business-as-usual manner
- Minimise SEPA project costs and timelines
- Add functional modules as required
- Select from a Software-as-a-Service approach or full installation
EuroDebit SEPA Ready2Receive (R2R) is a modular SEPA compliance solution that allows you to meet mandatory rulebook requirements today and scale up to more comprehensive functionality as demand grows. An off-the-shelf product, R2R offers rapid compliance at a price that will suit your budget.
Currently live at a number of Europe's largest banks, R2R is an EBA-approved solution that makes SEPA adoption easy.
EuroDebit R2R Features
- ISO 20022 message parsing
- File/mandate/transaction validation
- IBAN/BIC validation
- Generation of posting entries & multiple validation calls required for STP
- On-screen track and trace of files including PE-ACH, bulks and all transactions
- On-demand blocking by mandate or account
- R-message handling
- Full suite of functional upgrades including multi-banking, SEPA B2B scheme support, and back-office integration
Eurodebit DAM
Receive SEPA direct debits automatically and reliably
- Achieve scalable Straight-Through-Processing (STP)
- Improve efficiency with automated mandate management and debtor interaction
- Improve customer relations with value added services and superior communication
- Ensure ongoing scheme compliance in line with latest rulebook updates
EuroDebit Debtor Account Manager (DAM) is a SEPA direct debit receiving solution that ensures debtor banks are comprehensively and confidently ready to receive SEPA direct debits.
Features
- Intuitive online interface provides live view of data
- Debtor notification via multiple channels
- Complete range of workflow and case-management facilities
- Validation for scheme rules and mandate compliance
- Exception notification and reporting
- R-message initiation
Eurodebit EOM
Originate SEPA direct debits smoothly and profitably
- Reduce costs through automation of creditor direct debit activity
- Increase productivity through automation and operational support
- Operate services across multiple payment schemes
EuroDebit Enterprise Origination Manager (EOM) is a XML-ready direct debit acquiring platform that provides full handling of SEPA ISO20022 files for a creditor bank.
Eurodebit EOM features:
- Automatic receipt of creditor instructions, including registration and transaction processing
- Easy-to-use on-line interface for creditors
- Mandate management
- Exception handling, feedback, reporting and billing
- Automatic validation for scheme rules and mandate compliance
Eurodebit
EuroDebit - the only end-to-end direct debit solution for financial institutions
- Comply with SEPA instantly and continuously
- Scale the solution horizontally as industry demand grows
- Reduce risk exposure by automating processes
EuroDebit is an end-to-end SEPA direct debit solution that provides benefits at every step of the payment process and for every participant.
Each product within the EuroDebit suite is designed to comprehensively address your complete direct debit needs, ensuring efficient and cost-effective processing of payments, enhanced customer experience and reduced risk.
Debtor banks
EuroDebit Debtor Account Manager (DAM) is a SEPA direct debit receiving solution that ensures debtor banks are comprehensively and confidently ready to receive SEPA direct debits.
EuroDebit SEPA Ready2Receive (R2R) is a functionally light version of DAM that allows you to meet mandatory rulebook requirements today and scale up to the more comprehensive functionality of DAM as demand grows.
Creditor banks
EuroDebit Enterprise Origination Manager (EOM) is a XML-ready direct debit acquiring platform that provides full handling of SEPA ISO20022 files.
Origix Corporate
SEPA Direct Debit services for banks to offer to their corporate customers
- Differentiate yourself in the marketplace
- Create a new revenue stream
- Select from a co-branded or white-labelled partnership option
- Remove the barriers to SEPA adoption
Origix Corporate is a hosted SEPA payment and mandate management service that includes end-to-end functionality making SEPA adoption easy for your corporate customers.
You can immediately provide the functionality of Origix Corporate to your customers by partnering with Sentenial. This allows you to offer a comprehensive service without making a large upfront investment.
Origix Corporate features
- Available white-labelled or co-branded
- Support for SEPA core and B2B schemes
- Complete mandate migration including conversion, enrichment and archival
- Mandate management including a mandate database and physical storage
- Support for legacy file formats for all Eurozone countries
- R-message retrieval and automatic re-presentation
- Automatic printing and posting services for customer notification
Origix IP
SEPA Direct Debit services for direct participant banks to offer to their indirect participants
- Achieve competitive advantage by bringing a much-needed solution to the market
- Retain your existing client base by addressing a compelling need
- Reduce time-to-market with a hosted, off-the-shelf solution
Origix IP is a hosted SEPA solution which allows you to immediately offer your IP bank customers a comprehensive service that makes them instantly SEPA compliant.
Origix IP is available on a partnership model which best positions you to bring the service to market quickly.
Origix IP features
- Support for SEPA B2B and B2C schemes
- Customer self-service GUI
- Usage-based billing that ensures costs reflect actual volumes
- Support for SWIFT, SFTP and HTTPS connections
- Reporting suite that provides for the reconciliation of each IP
Sentenial SEPA payment solutions
Sentenial SEPA payment solutions
SEPA solutions for corporates
Sentenial’s SEPA Migration and Management Service will allow you to adopt SEPA quickly and easily, minimising the potential cost and disruption your business would experience with bespoke or manual systems. Learn more
SEPA solutions for banks
Sentenial offers a full suite of SEPA solutions for banks. Whether you’re looking for a comprehensive receiving solution or want to offer your customers SEPA services, Sentenial has a solution. We offer:
- Comprehensive SEPA receiving and origination solutions »
- A full suite of SEPA services for corporate customers »
- SEPA solutions for indirect participant banking customers »
- A rapid deploy SEPA reachability solution »
Contact us
Call Sentenial: +353 1 6292141
Sentenial offices are open Monday - Friday, 8am - 5.30pm
If you would prefer your query to be answered in a language other than English – please email us your requested language, contact details and outline of issue and we will contact you.
Email Sentenial: .(JavaScript must be enabled to view this email address)
All emails will be monitored Monday – Friday 8am – 5.30pm. All emails received outside of these working hours will be answered in the morning of the next working day.
We aim to respond to all emails within 4 business hours. If you require immediate assistance please call our main line.
FAQ
FAQ
What is SEPA?
SEPA is the Single Euro Payment Area, covering the whole of the Eurozone, the European Economic Area (EEA) plus Liechtenstein, Iceland, Norway, Monaco and Switzerland. SEPA is a political initiative driven by the European Commission to replace domestic payment systems with a European-wide standard. Within SEPA there are new payment systems for handling Direct Credit (SCT) and Direct Debit (SDD). Using the SEPA payments systems it is now possible to send or receive money across the whole of the SEPA zone as if it were one big country with no borders.
What is Sentenial's SEPA expertise?
Sentenial is a specialist provider of direct debit payment systems with experience designing and deploying systems for leading European banks and over 500 corporate customers. Sentenial has built up a team of specialists who have expertise on the SEPA scheme rulebook, the PSD and national direct debit schemes including DTA, CFONB 160, Clieop, DOM80 and DIRDEB.
Why should I consider a software-as-service deployment model for SEPA payments?
A software-as-as-service approach has several benefits. Namely rapid availability, cost efficiency and seamless product upgrades.
By signing on to a live service you can immediately access the functionality avoiding all of the time associated to either building or installing a solution. You will avoid the costs of purchasing a solution outright and all of the associated professional services and installation charges that come with an installed solution.
You may also benefit from a lower total cost of ownership. Sentenial's SEPA Migration and Management Service is available on a pay-per-use model. So you will avoid all of the upfront costs and only pay for what you use.
Importantly, in a software-as-a-service model the software is managed centrally. This means that updates are automatically rolled out across the service with no interruption to your business or customers. In the case of SEPA this is especially important. As a young payments scheme, changes are expected to occur relatively frequently. With Sentenial's SEPA Migration and Management Service we will ensure the software is kept up-to-date with regulatory changes- so that you don't have to.
How is my bank involved?
All banks collecting payments are required to be 'ready to receive' SEPA payments by November 2010. Beyond that banks do not have an obligation to help their customers adopt the SEPA scheme.
Many banks are offering services to support their customers and partnering with service providers like Sentenial to make the service rapidly available. Contact your bank for more details.
Which countries does Sentenial support?
Sentenial is headquartered in Dublin with sales and support offices in London, Paris, Madrid and Brussels. Our SEPA Migration and Management Service is currently available in several European languages including French and Dutch. Over the coming months the service will be upgraded to include support for additional Eurozone countries.
How does the SEPA migration and management service work with my ERP system?
The SEPA Migration and Management Service takes mandate data from your existing ERP system and generates valid SEPA mandates. With the service you can continue to make payments using your ERP system avoiding costly ERP alterations and upgrades.
Where can I get more information on SEPA?
There are many websites that can offer you more detailed information on SEPA. A good first point of reference is the European Payments Council.
What will happen to my existing mandates when I migrate to SEPA?
Mandates are signed contracts between debtors and banks that give permission to withdraw funds. SEPA Direct Debit (SDD) mandates contain different information than mandates used in domestic payment schemes. When moving to SEPA all mandates must be enriched with new information. In some cases the agreement formed between the debtor and the bank in the domestic payment scheme is considered valid under SEPA. In other cases, the historical agreement is considered invalid and a new mandate needs to be created and signed by the debtor.
For core direct debits the validity of the existing mandate is transferred to the SEPA scheme. Mandates in Germany are an exception. In Germany historical mandates are invalid under SEPA and new mandates must be created and signed for the core direct debit scheme.
For B2B direct debits a new mandate always needs to be created and signed by the debtor.
If you work with Sentenial we will ease the process of moving your mandates to SDD for you. Our services help to migrate your existing mandates, add requisite data, notify debtors where required of the scheme change and store both electronic and hard copy versions of the mandates.
Can I use SEPA as a means to grow my customer base?
Yes. SEPA opens up the borders across Europe, allowing you to extend your reach and collect payments across the whole of the SEPA zone with one system and one bank without the need for extensive local investment.
I am the CFO for a large multinational, I already use direct debit throughout Europe, why should SEPA interest me?
SEPA is a regulation supported by the European Union. In the future we will all need to move to the new SEPA payments instruments. By adopting SEPA early, you gain first mover advantage, will have a longer period for pilot system trials and parallel running allowing you to migrate on a timetable dictated by your business, not external factors.
In addition to early adopter benefits, SEPA itself offers several advantages. By moving to SEPA you can simply your banking relationships, reduce banking costs and simplify cash pooling.
I am a small business, what can SEPA do for me?
SEPA is for everyone. Even smaller businesses can take advantage by using a SaaS supplier like Sentenial to lower the barriers to entry, allowing easy access to European payments. SEPA makes it easier for businesses to trade across European countries, allowing you to more easily expand your market.
Contact New
Contact Sentenial +353 1 6292141
Sentenial offices are open Monday - Friday, 8am - 5.30pm
If you would prefer your query to be answered in a language other than English – please email us your requested language, contact details and outline of query and we will contact you.
If you would like a Sentenial representative to contact you, please email us your details and a brief outline of your query and we will be in touch.
Opening information
The Sentenial offices are open between the hours of 08.00 and 17.30 Monday to Friday.
Offices are closed on Bank Target holidays which are:
- New Years day
- Good Friday
- Easter Monday
- Labour Day
- Christmas Day
- Boxing Day
Email Sentenial: .(JavaScript must be enabled to view this email address)
All emails will be monitored Monday – Friday 8am – 5.30pm. All emails received outside of these working hours will be answered in the morning of the next working day.
We aim to respond to all emails within 4 business hours. If you require immediate assistance please call our main line.
Office locations
Office locations
Sentenial is committed to supporting our customers. We have local offices in London and Brussels and a multilingual customer support centre in Dublin. Whether you have a quick question, a technical inquiry or a suggestion to help us improve our products - we are always happy to hear from you.
Address
Unit 16F Maynooth Business Campus,
Maynooth,
Co. Kildare,
Ireland
Phone
+353 1 629 2141
Address
23 Austin Friars,
London EC2N 2QP,
United Kingdom
Phone
+44 20 3178 6230
Address
Sentenial Ltd,
Floor 20/21 Bastion Tower,
5 Place du Champ de Mars,
B-1050 Brussels
Belgium
Phone
+32 27 933 833
Support
Support Centre: +353 1 6292141
Support lines are open Monday - Friday, 8am - 5.30pm
If you would prefer your query to be answered in a language other than English – please email us your requested language, contact details and outline of issue and we will contact you.
If you would like a member of the Support team to contact you, please email us your details and a brief outline of your issue and we will be in touch.
Sentenial Support Desk
The Sentenial Support desk is open between the hours of 08.00 and 17.30 Monday to Friday.
The Support desk is only closed on Bank Target holidays which are:
- New Years day
- Good Friday
- Easter Monday
- Labour Day
- Christmas Day
- Boxing Day
- Please note all times displayed are GMT
Email Sentenial: .(JavaScript must be enabled to view this email address)
All emails will be monitored Monday – Friday 8am – 5.30pm. All emails received outside of these working hours will be answered in the morning of the next working day.
We aim to respond to all emails within 4 business hours. If you require immediate assistance please call our Support line.
Solutions for banks
Solutions for banks
Sentenial offers a full suite of SEPA payment solutions. Whether you are looking for a solution that covers the minimum regulatory requirements or a complete SEPA platform Sentenial can help.
Sentenial's award-winning EuroDebit product suite is the software of choice for some of Europe's largest banks. Now fully operational in 22 countries, EuroDebit includes offerings for all organisational participants in the payments process.
Origix from Sentenial includes solutions to help your customers adopt SEPA. Origix products are available on a benefit-sharing model with Sentenial.
Value added SEPA services
Origix Corporate
- Origix Corporate, available hosted or installed, is a SEPA mandate migration and management service that includes end-to-end functionality for corporates easing the transition from legacy payment schemes to SEPA direct debit.
Origix IP
- Origix IP is a hosted SEPA solution which allows you to immediately offer your IP banks a comprehensive service that addresses their total SEPA requirements.
SEPA receiving solutions
EuroDebit DAM
- EuroDebit Debtor Account Manager (DAM) is a SEPA direct debit receiving solution that ensures debtor banks are comprehensively and confidently ready to receive SEPA direct debits.
EuroDebit R2R
- EuroDebit SEPA Ready2Receive (R2R) is a functionally light version of DAM that allows you to meet mandatory rulebook requirements today and scale up to the more comprehensive functionality of DAM as demand grows.
SEPA origination solutions
EuroDebit EOM
- EuroDebit Enterprise Origination Manager (EOM) is a XML-ready direct debit acquiring platform that provides full handling of SEPA ISO20022 files.
Partner with Sentenial
Partner to offer your customers a SEPA solution
Benefits of partnership:
- Differentiate yourself in the marketplace
- Retain your existing client base and attract new clients
- Create a new revenue stream
Sentenial is a specialist SEPA payment solution provider with over 500 customers. By partnering with Sentenial, you can expand your product portfolio, differentiate yourself in the marketplace and win new customers.
Sentenial offers two partnership options for our suite of Origix solutions which will allow you to quickly bring to market SEPA payment solutions for your indirect participant clients and your corporate clients.
White labelled:
In this option you can fully brand the service and take the lead in signing up your customers.
Co-branded:
In this option Sentenial will work closely with you to help market the service, onboard customers and support them on an ongoing basis.
How to sign up
How to sign up
Sentenial has designed the SEPA Migration and Management Service to make it easy for you to adapt to the SEPA Direct Debit (SDD) scheme. You can sign onto the service and start processing SEPA direct debits in 6 simple steps
- Inform your Bank that you wish to use SDD
- Provide Sentenial with estimates of:
- Number of mandates
- Number of transactions
- Sign contract with Sentenial
- Provide information required to customise mandates and letters
- Provide Sentenial with legacy mandate data
- Start using the service.
Solutions for corporates
Make SEPA direct debit migration easy
SEPA Direct Debit Migration and Management Service
- Start collecting SEPA payments in just a few days
- Adopt SEPA seamlessly
- Minimise the cost of your SEPA project
The introduction of SEPA Direct Debit (SDD) inevitably requires changes to be made to the processes involved in making and collecting payments. These changes can represent a significant drain on your internal resources both in terms of time and money.
The SEPA Migration and Management Service from Sentenial shields your existing systems and procedures from the changes required making the move to SEPA straightforward and cost effective. As a complete, hosted solution, Sentenial's SEPA Migration and Management Service will allow you to adopt SEPA quickly and easily, minimising the potential cost and disruption your business would otherwise experience.
Product modules
Mandate migration
- Conversion of existing data to SEPA standards including BIC/IBAN conversion
- Automatic customer notification of conversion of data to SEPA
- Scanning, dematerialisation and archival of mandates
Mandate management
- Mandate details generated from electronically provided data
- Manual entry of debtor details onto a mandate
- 'New mandate pack' printed and posted to debtor
- Signed mandate scanned and dematerialised
Transaction Management
- Support for legacy communications standards and file formats
- Data conversion and enrichment using mandate database
- Automatic notification and re-presentation of failed collections
SEPA Credit Transfers (SCT)
- Initiate and view progress of Credit Transfers
- Full payment overview with recall function
- Delivery of SEPA format to the user’s bank
- Rapid deployment with Software as a Service approach
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