Any information which is provided by you will be treated with the highest standards of security and confidentiality and in accordance with the terms of the Data Protection Acts 1988 and 2003, Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the Protection of Individuals with regard to the Processing of Personal Data and on the Free Movement of Such Data, and any implementing and/or amending legislation as may be adopted in Ireland from time to time.
If at any time after giving us personal information you decide that you no longer wish us to hold or use this information, or in the case that the information becomes out of date, you are free to notify us, and we will remove or rectify the information within a reasonable time and in accordance with legislative requirements.
A Special Note About Children. Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
B. Information We Collect
To open a Sentenial account, you must provide your name, address, phone number, and email address. We also ask you to choose a security questions to answer (such as your city of birth or your pet’s name) This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against fraud, and to contact you should the need arise in administering your account.
When you use Sentenial to send money to someone we ask you to provide information related to each transaction, including the amount of the transaction, the type of transaction We retain this information for each of your transactions through Sentenial. We also collect the Internet address (IP address) of the computer or device you use to access your Sentenial account, in order to help detect possible instances of unauthorised transactions.
Information About You From Third Parties:
In order to protect all our customers against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Sentenial, we will use card authorisation and fraud screening services to verify that your card information and address matches the information that you supplied to Sentenial, and that the card has not been reported as lost or stolen.
If you send or receive high overall payment volumes through Sentenial, in some circumstances we will conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet. If you incur a debt to Sentenial, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law. Sentenial, at its sole discretion, also reserves the right periodically to retrieve and review a business and / or consumer credit report for any account, and reserves the right to close an account based on information obtained during this credit review process.
Calls may be monitored or recorded to ensure that we carry out your instructions correctly and to help improve the quality of our service and in the interests of security.
Website Traffic Information:
Because of the way that World Wide Web communication standards work, when you arrive at or leave the Sentenial website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Website you visit while you are on the Sentenial site, the type of browser you use and the times you access our Website. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Sentenial. We do not track the Websites that you visit after you leave the Sentenial site.
Customer Service Correspondence:
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Sentenial to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data:
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
We collect, store and process your personal information on servers located in the United Kingdom & Ireland. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products, and 4) to improve our products and services.
We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.
Disclosure to Third Parties Other Than Sentenial Customers
Sentenial will not sell or rent any of your personally identifiable information to third parties. Sentenial will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.
1. We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, Additionally, if you create a negative balance and owe us money, we may share information with processing companies including collection agencies.
2. We disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified Sentenial-related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
3. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.
4. We disclose information in response to requirements of civil or criminal legal process.
5. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
6. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Meath. However, this aggregated information is not tied to personal information.
8. We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Our Contacts with Sentenial Customers
We communicate with users on a regular basis via email, SMS & regular mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm your opening of a Sentenial account, to send you certain notice of payments that you send or receive through Sentenial, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your email address and/or mobile phone number to send you other types of communications that you can control, including the Sentenial Periodical newsletter, customer surveys and notice of special third-party promotions. You can choose whether to receive some of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Sentenial website and changing your preferences in the Profile page of the My Account tab. You can also change your choices at any time through the same procedure.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyse trends, administer the site, improve site performance and gather broad demographic information for aggregate use. By entering into our User Agreement, you agree that, with respect to other users’ personally identifiable information that you obtain through the site or through an Sentenial-related communication or Sentenial-facilitated transaction, you will only use this information for: (a) Sentenial-related communications that are not unsolicited commercial messages, (b) using services offered through Sentenial (e.g. insurance, delivery and fraud complaints), and (c) any other purpose that such user expressly agrees to after adequate disclosure of the purpose(s).
D. Information Security
Sentenial is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with regulations to guard your non-public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
The security of your Sentenial account also relies on your protection of your Sentenial password. You may not share your Sentenial password with anyone. Sentenial representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious. If you do share your Sentenial password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at www.sentenial.com and changing your Profile settings, and also contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your Sentenial account, at any time by logging in to your account on the Sentenial website and changing your preferences in the Profile page of the “My Account” tab. You can also close your account through the Sentenial website. If you close your Sentenial account, we will mark your account in our database as “Inactive” but will keep your account information in our database.
If you have any questions about this privacy statement, Sentenial’s information practices, or your dealings with Sentenial, you can contact us by calling +353 1 6292141, or write us at Sentenial Ltd, Unit 16F, Maynooth Business Campus, Maynooth, Co. Kildare
H. Other Websites
You should be aware that where you link to another website from any of the Sentenial websites, that Sentenial has no control over that other website. Sentenial has no responsibility for the privacy practices of other websites.
Sentenial reserves the right in its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments.